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Getting Care Before Enrolled

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If you or a covered family member are experiencing a life-threatening emergency, call 911 (9-911 if using a campus phone) or go to the nearest hospital

Accessing care from a medical provider before you are in Aetna's database will require you to pay for those services using your credit card, debit card, or cash. Services include but are not limited to:

  • doctor visits
  • walk-in clinics
  • urgent care
  • prescriptions

Read more about Getting Help and Finding Providers to help determine what type of care most fits your medical situation.

Once you are in Aetna's system, you can file a claim for reimbursement for any monies spent minus the copay you would have paid for that service had you been in Aetna's system. To receive the maximum reimbursement:

  • always use in-network providers
  • save your receipts

To claim your reimbursement:

  • Online
    • You must be in Aetna's system and have registered on Aetna's site. If you haven't registered, you will need to before you can proceed
    • One logged in, scroll to the bottom of the page and click the Contact Us link
    • You will be routed to the following page. click on Send a Message
    • From the Topic drop down, choose A Claim and follow the remaining instructions.
How to file a Claim

 File a claim via US Mail

If you need assistance with filing a claim, please SHCA Member Care Services at 855-345-7422, Mon - FRi, 6:30 am - 7 pm