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Starting Monday, October 20, 2025, you can process Open Enrollment elections and add or drop dependents from your health plans without needing a qualifying life event. Changes made during Open Enrollment become effective on January 1, 2026. Open Enrollment ends Sunday, November 9, 2025.

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Travel Assistance

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Assist America Contact Info

Basic Travel Assist
Reference #01-aa-std-5201

Extended Travel Assistance
Reference #01-AA-STD-5201E

Call:
United States, Canada, Puerto Rico,
U.S. Virgin Islands and Bermuda
800.872.1414

Everywhere else
+1.609.986.1234

Text:
+1.609.334.0807

Email:
medservices@assistamerica.com

Assist America Website

From the State Department - Updated Travel Advisories

Basic Travel Assistance - not J visa compliant

Basic travel assistance is provided by Assist America and helps you cope with emergencies when you travel more than 100 miles from home or internationally for trips of up to 180 days. Assist America can also help you with non-emergencies, like planning your trip. The benefits include:

  • Pre-trip assistance, including passport, visa, weather, and currency exchange information, health hazards advice, and inoculation requirements
  • Medical assistance services, including locating medical care providers and interpreter services
  • Travel assistance services, including emergency ticket, credit card, and passport replacement assistance, funds transfer assistance, and missing baggage assistance
  • Legal assistance services, including locating a local attorney, consular officer, or bail bond services
  • Emergency transportation services, including arranging and paying for emergency evacuation to the nearest adequate medical facility and medically-necessary repatriation to the postdoc's home, including repatriation of remains*
  • Personal Security Services, including evacuation and logistical arrangements in the event of political unrest, social instability, weather conditions, health, or environmental hazards

*Emergency transportation services, including arranging and paying for emergency evacuation to the nearest adequate medical facility and medically necessary repatriation to the postdoc's home, including repatriation of remains. Must be arranged by Assist America. Related medical services, medical supplies, and a medical escort are covered where applicable and necessary

For a full explanation of Basic Travel Assistance benefits please read

Extended Travel Assistance- J visa compliant

Extended travel assistance provides the same benefits as the basic travel assistance but covers trips over 100 miles from your home that last longer than 180 days within any 12 months, and meets the Department of State insurance requirements for a person in the United States on a J visa for having coverage for

  • Emergency Medical Evacuation - $50,000 coverage
  • Repatriation of Remains - $25,000

For a full explanation of Extended Travel Assistance benefits, please read